Refund policy

Return and Refund Policy

At cpu4rh-ni.myshopify.com (operated by Premium Leads Broadway Ltd Liability Co), customer satisfaction is at the heart of everything we do. We carefully source and curate our essential hygiene and personal care items—including high-quality toothpicks, cotton swabs, and moist wipes—to ensure they meet strict standards of cleanliness and safety.

Because our inventory consists primarily of personal hygiene and sanitary goods, specific regulatory and health standards govern our returns process to guarantee safety for all customers. Please read our policy below for details on how we handle returns, exchanges, and refunds.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must meet the following strict health and hygiene standards:

  • Unopened & Unused: Due to the personal hygiene nature of items like toothpicks, cotton swabs, and wet wipes, items must be strictly unopened, unused, fully sealed in their original manufacturer packaging, and in the same condition as when you received them.

  • Original Condition: Products must include all original seals, tags, and packaging materials intact.

  • Proof of Purchase: You must provide a receipt, order number, or valid proof of purchase.

Note: Any item that has been opened, unsealed, used, or tampered with cannot be returned due to sanitary protocols.

Non-Returnable / Exempt Items

Certain types of goods cannot be returned:

  • Opened or unsealed packages of hygiene products (wet wipes, cotton swabs, toothpicks).

  • Items purchased during clearance, final sale, or promotional events (unless defective).

  • Gift cards.

How to Initiate a Return

  1. Contact our support team within 30 days of delivery at [email protected]. Please include your order number, photo evidence of the item in its original unopened state, and the reason for the return.

  2. Once your return request is reviewed and approved, our team will provide you with instructions on how and where to send your package.

  3. Return Address: Premium Leads Broadway Ltd Liability Co Attn: Returns Department (Shannon Dick) 205 S Madison St, Sallisaw, OK 74955, USA

Please note: Items sent back to us without prior return authorization will not be accepted or processed.

Shipping Costs for Returns

  • Customer Responsibility: Buyers are responsible for paying all return shipping costs unless the return is a result of our error (e.g., incorrect item shipped, damaged during transport).

  • Trackable Shipping: We strongly advise using a trackable shipping service or purchasing shipping insurance for returns valued over $20. We cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If you receive an item that is defective, damaged in transit, or incorrect, please contact us immediately at [email protected] with photographs of the product and outer packaging. We will evaluate the issue right away and make it right by issuing a replacement or a full refund at no extra cost to you.

Refunds & Processing Time

  1. Inspection: Once your returned item arrives at our warehouse (205 S Madison St, Sallisaw, OK 74955), our quality assurance team will inspect it to verify its unopened and original condition.

  2. Notification: We will notify you via email regarding the approval or rejection of your refund.

  3. Credit Processing: If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.

  4. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or financial institution, as processing times may vary. If you’ve completed these steps and still have not received your refund, please email [email protected].